Return & Refund Policy

Exchanges and Replacements (Applicable Only in Case of Verified Issues)

We offer replacements only in the following cases:

  • Damaged items received upon delivery
  • Incorrect items shipped (wrong title, edition, or book)

Requirements:

  • Notify us within 24 hours of delivery.
  • You must provide an unedited video of the unboxing from package opening to product reveal. This is mandatory to process any claim.
  • Clear photographs of the item and packaging must accompany the claim.
  • Include order number, full name, and contact details in your email.

Once verified:

  • We will initiate a replacement or issue a credit voucher (subject to availability).
  • If the error is on our side, we will provide a prepaid return label for incorrect items.
  • If the claim cannot be verified or does not meet the above conditions, the request will be declined.

Note: Cosmetic imperfections on used books (such as minor bends, faded spines, or scuffed corners) do not qualify as damage, unless they impair readability.

Return Policy 

We offer a 15-day return policy from the date you receive your order. To be eligible for a return, the item must meet the following conditions: 

  • The product must be unopened, unused, and in its original condition. 
  • It should be packed in the original box (if available) and shipped back to the return address provided via email. 
  • Returns will only be accepted if the product is damaged or received in bad condition. Returns due to personal preferences, such as a change of mind, wrong selection, or any other personal reason, will not be entertained. 

We encourage all customers to review the product description, edition details, condition, and images before placing an order. If you have questions, please contact us before purchase.

Cancellation Policy

Order Cancellation (Before Dispatch):

  • Orders can be cancelled within 7 hours of placement by emailing: support@genesisbookdeals.com
  • Cancellation requests after dispatch will not be accepted.

Post-Dispatch:

  • Refusing delivery or failing to collect the parcel will not qualify as cancellation or entitle you to any refund or replacement.

Refund Policy

Refunds are only processed under these specific circumstances:

  • If a verified incorrect or damaged item is received and we are unable to provide a replacement.
  • Refunds are initiated only after the return is received (if applicable) and verified.
  • Processing time: 2–3 business days for inspection and 5–7 business days for refund after approval.
  • Refunds will be issued to the original payment method only.
  • Shipping fees are non-refundable unless the error is ours.

Non-Exchangeable Items

We do not accept exchange or refund requests for:

  • Correctly delivered used books
  • Books showing signs of use or personalization
  • Digital products (eBooks, downloadable content, if any)
  • Items missing original packaging, invoice, or unboxing video

Contact Us

For all order-related queries:

  • Email: support@genesisbookdeals.com
  • Phone: +1 7025141485
  • Business Hours: Monday – Friday, 10:00 AM – 6:00 PM
  • Response Time: Within 1–2 business days

Disclaimer

Genesis Book Deals is a reseller of books meant solely for educational and general reading. We do not sell or promote any medical, pharmaceutical, or health-related equipment or content. Any assumption otherwise is incorrect and not endorsed by our business.